Questions you always wanted to ask about maid service...

  1. Why should I hire a maid service? – The short answer: TIME. We surveyed our clients over the course of several months and found that TIME is, by far, the number one reason why people hire us! Time is LIFE. The more time you have, the more you can live life and focus on the things you love – instead of having to scrub toilets. 
  2. Why do some maid services charge less than others? – There are several possible reasons to consider. Here are just a few possibilities as to why some companies charge less than others: 
    1. They rely on price only to attract new customers but have no training system in place to ensure quality, pay low wages, and experience extremely high turnover, which you pay for in the long run in terms of quality, higher probability of breakage, and/or potential theft. 
    2. They may hire illegal workers and pay low wages. 
    3. They may not be bonded & insured. 
    4. They are an “independent contractor” and may pay federal or local taxes. 
  3. Are your employees insured & bonded? – Yes, we are 100% insured and bonded for your protection!
  4. Do you train your employees? – At The Joy of Clean, we use the industry’s top training method and taking training very seriously!
  5. Are you a franchise? No, The Joy of Clean was started from scratch by Blanca and David Elam in 2016 but is now part of the largest premier maid service network in the world. So, you can expect the best quality and consistency in town!
  6. Are your cleaners employees or sub-contractors? We are proud to say that our cleaners are employees who love their jobs, which means they’ll take great care of you!
  7. Do your employees undergo a background check? Yes! And we follow a much stricter hiring and vetting process than most any maid service!
  8. Can I pay by credit card? – Yes! We take credit card, cash, or check. All credit card payments are processed through Stripe, one of the most secure online payment platforms in the world.   
  9. Do I have to sign a contract? – No! You can cancel service any time you need to. 
  10. Do your cleaners speak English? – Yes, fluent English is a requirement in our company. And everyone we hire has been verified to be legal to work in the United States. 
  11. What if I am not satisfied with the cleaning? – We guarantee all of our cleanings 100%! If you are not satisfied, let us know within 24 hours and we’ll be happy to send someone out to re-clean any problem areas. If we are unable to satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.
  12. Do you clean apartments? – We sure do! We’d be happy to help you clean your pad on a regular basis or simply provide you with a thorough deep clean.
  13. Do you do move-in/out cleans? – Yes! Our Top-to-Bottom Deluxe cleaning is the perfect solution to your new home shining like never before! We work with several respected realtors in the area who trust us with their clients’ homes. 
  14. Do you do laundry? – Yes! Our clients love our laundry service. Laundry includes washing, drying, folding, and putting away. We offer a free 15-minute consultation for you to show us exactly how you would like everything done and where to put away. We take very detailed notes to make sure that it is done exactly how you want since we understand that laundry is a very personal thing! And while we wait on the laundry, we’ll clean up as well! Laundry and Light Cleaning services start at $80 for 2 hours. You may add additional time at $40 per hour. Some people like to schedule laundry and light cleaning visits in between regular cleaning appointments. 
  15. Do you do post-construction cleanups? Yes! Whether you’re a homeowner needing to get rid of pesky dust after a dirty bathroom remodel or a general contractor looking for a service to partner with, we have the experience to deliver sparkling results!
  16. What does maid service include? – We have three main cleanings we offer – Top-to-Bottom Deluxe, General, and Maintenance Cleaning. Click on each one to see a detailed list of what is included. 
  17. How much should I tip my maid? – Tips are never expected but always appreciated! A common tip amount for many of our clients is $10-$20. This can be given directly to your cleaner or you can contact the office to add it on to your cleaning. 
  18. Do I need provide any supplies? – No, not at all! We provide absolutely everything, including vacuum, mop, and stainless steel cleaner. And we use all fresh cloths and mop heads at each home. If there is a specific product you would like to provide for us to use on your floors or furniture, we can do that as well. 
  19. Our privacy policy: We take your personal information very seriously and will never share your personal data outside of The Joy of Clean.